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"I feel that I was not examined properly"

About: General practices in Tayside Perth Royal Infirmary / Accident & Emergency

(as a service user),

Hello, I am a seasonal worker on a soft fruit farm.  At work in early September my blood pressure rose and I went to rest in my mobile home. In the evening, a colleague measured my pressure - 180/100, normal pressure 110/70. The next day I did not go to work because I again experienced increased pressure. My caravan neighbor contacted the owner of the farm, and they made an appointment to a nearby clinic. I was taken from the farm to the above clinic, where the doctor examined me, measured my pressure, it was then 150 upper, and I do not know the lower. The doctor was worried about my high blood pressure and wrote a referral to the Royal Infirmary of Perth Hospital. The doctor said that maybe I have intracranial pressure and I need to have an MRI scan.

I was taken to Perth, assigned to a ward, an hour later I had a cardiogram of my heart, measured my blood pressure and did a blood sugar test from my fingertip. The doctor called me a Russian-speaking translator, since I don't know English. An hour later I was transferred to another ward, and an hour later an interpreter arrived. The doctor entered and with his help began to conduct my examination. He asked me some questions: how many points from 1 to 10 do you assess your pain in the area of the heart and head. As a result, the doctor said that MRI would be a lot for me, and they took a blood test from a vein. Later another doctor came and wanted to give me another cardiogram, to which I replied that I had already done it. This doctor left, then came back and said that this information was not in my medical notes. This doctor said that I needed a urine test and testing for coronavirus.

The translator left, and I was left alone to wait for something to happen. After a while, a different doctor came and performed a strange examination and asked me if I could call an interpreter. Due to the late time, I called my caravan neighbor who speaks English. The doctor said that everything is fine with me, apparently, the high blood pressure at my age is not a surprise, and said that in the morning I need to be picked up from the hospital, as they see no reason for my further stay. I still had a headache and a pain in the heart area, and my friend on the phone asked them to give me some medicine, to which the doctor answered positively.

The doctor then left, no one gave me any medicine, and I fell asleep. At about 12 o'clock in the evening, another staff member comes up to me and over the phone with an interpreter says that my friend will come and pick me up in 10 minutes. I was shocked. The doctor called and told them to urgently pick me up, because they have many more patients who need the bed, and if she cannot pick me up, they will send me home in a taxi. This turn of events shocked us all. When I was forced to leave at night, my friend asked about a discharge letter from the hospital so that I could not go to work for some time, but we were refused. And as a treatment, they said to take paracetamol.

I wonder if this is how all newcomers are treated at night in this country? Are they kicked out of the hospital for the night? Since coming back from hospital I have been in the caravan because I physically cannot work because of my symptoms. I feel that I was not examined properly. So they didn’t write me a prescription or give me a diagnosis for sick leave. Why do I pay National Insurance with every weekly paycheck?

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This story was translated from Russian to English using automatic translation software.

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Responses

Response from Rachel Hunt, Senior Nurse, Unscheduled Medicine PRI, NHS Tayside 2 years ago
Rachel Hunt
Senior Nurse, Unscheduled Medicine PRI,
NHS Tayside
Submitted on 29/09/2021 at 10:32
Published on Care Opinion at 13:24


Dear KATR,

Thank you for taking the time to get in touch, firstly may I apologise for the delay in responding to your story. I appreciate you sharing your feedback for what has been a distressing time for you.

If you are in agreement, we would be grateful if you could share your name and contact details with NHS Tayside's Complaints and Feedback Team via email tay.feedback@nhs.scot in order for us to fully investigate your concerns.

Whilst we acknowledge this will not change your own personal experience of your care and treatment whilst in hospital, it is hoped that all lessons learnt from this review will assist in helping others as we strive to make improvements in our standards of care.

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