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Care Opinion

I found it hard to understand

Posted By septembertc99

"I found it hard to understand"

About: Grantham & District Hospital / Ophthalmology

(as the patient),

I was inspected by two nurses all went good with them, because they both explained what they were going and why, and I understood. 

However when I went to see the Doctor it was very hard to understand what they were talking about.  When they were using the instruments it was not nice.  At the end I did not understand what I was being told but I could only understand and I would be back in 4 months.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 2 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 14/09/2021 at 15:37
Published on Care Opinion at 15:37

picture of Jennie Negus

Dear septembertc99

We want you to know that we are very grateful for your feedback; unfortunately our services are under significant pressure at the moment with many staff redeployed from their usual roles to help out and this is likely to mean a delay in our response. We apologise for this but want to assure you we will come back to you. Thank you again.

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Response from Sara Anscombe, Operational Services Manager - Urology, Trauma & Orthopaedics & Ophthalmology, United Lincolnshire Hospitals NHS Trust 2 years ago
Sara Anscombe
Operational Services Manager - Urology, Trauma & Orthopaedics & Ophthalmology,
United Lincolnshire Hospitals NHS Trust

Submitted on 06/10/2021 at 12:08
Published on Care Opinion at 12:08

Dear septembertc99

Thank you very much for your feedback regarding your experience in Grantham. I would be grateful, in order to look into this further for you, if you could contact our PALS team and provide further information for us to be able to learn from your experience and share this feed back with the team.

Sara

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Response from United Lincolnshire Hospitals NHS Trust 2 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 06/10/2021 at 14:08
Published on Care Opinion at 14:08

Dear septembertc99

Please note contact details for PALS are pals@ulh.nhs.uk, text on 07815 707746, Telephone - Lincoln 01522 707071, Grantham 01476 464861, Pilgrim 01205 446243.

Response from Janet March, Sister, Outpatient Department, Grantham Hospital 2 years ago
Janet March
Sister, Outpatient Department,
Grantham Hospital

Submitted on 06/10/2021 at 15:07
Published on Care Opinion at 15:07

Dear septembertc99

As sister of Outpatients and Ophthalmology I am sorry you did not have a good understanding of the doctor, and it was not a good experience for you. I believe the nurses were very clear and efficient, please always feel to bring to the attention of staff if you feel that you need assistance or you are struggling to understand and we will act as your advocate.

Kind regards

Janet

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