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"Severe abdominal pain/ experience in hospital"

About: Royal Victoria Hospital / Endoscopy Unit

(as a service user),

On 31st September I was rushed in with lower abdominal pain. For a few months I’ve been suffering with this but didn’t want to go near a hospital and used medication prescribed by my GP. I couldn’t take it anymore and I’d no option but to present myself to A+E via ambulance. I’ve had no hunger, appetite, no urge to eat and anything I did eat went right through me with diarrhoea or vomiting. I’ve lost over 2& half Stone in weight in 6 weeks. So back to being brought to hospital, I was kept in for 4 days and in this time I was to get a colonoscopy done but on 3 different times 1 time each day it was cancelled. I was then told I could go home by the consultant that an urgent colonoscopy would be arranged as an outpatient.

I contacted day procedures unit today and they’ve no recollection of me in the system. So why say it was to be urgent when 5 days later I phone and no one has any recollection of my urgent Colonoscopy? As I write this I’m in considerable pain and wondering do I go back to A+E and go through the whole system again as I don’t want to keep throwing pain relief into myself. I’ve had serious problems with my bowel before ( Volvulus - Twisted bowel ) that required surgery and I run back and forth for year and half. I’m not prepared to do that again because of doctors not doing what they promised me.

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Responses

Response from Máire Alexander, Patient and Client Experience Manager, Patient and Client Experience Team, Belfast Health and Social Care Trust 2 years ago
Máire Alexander
Patient and Client Experience Manager, Patient and Client Experience Team,
Belfast Health and Social Care Trust
Submitted on 09/09/2021 at 09:42
Published on Care Opinion at 09:42


picture of Máire Alexander

Dear DarkCloud,

My name is Máire and I'm the Patient and Client facilitator in the Belfast Trust.

First of all, I'm sorry to hear that you are struggling and aren't sure what the plan for you is going forward. I can hear the concern in your story.

I would like to investigate the communication between what you were told and what you have experienced and to identify the areas that were involved in your story. Would you feel comfortable contacting me, in confidence, either by email to maire.alexander@belfasttrust.hscni.net or by phone to 07385413164? I work from 9am to 1pm and would like to discuss this with you.

I appreciate you taking the time to tell us your story.

Máire Alexander

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by DarkCloud (a service user)

Thankyou for your response

im sorry I’m just seeing it now @ 20:12pm on 9th September. I will contact you tomorrow via phone call roughly between 10-11am. And thanks again.

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