This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Contacting wards/patients during Covid lockdown

Posted By Greenfingersiow

"Contacting wards/patients during Covid lockdown"

About: St Mary's Hospital (Newport)

(as a relative),

Mum has been in and out of st Mary's (Isle of Wight) Nhs trust hospital 4 times in the last 5 wks. We can not visit under Covid rules. We are Not getting any info on her care, prognosis and future rehabilitation (if any) as our calls are not answered. We are lucky if 1 call out of 20+ a week is answered. The nurse is rarely available so all we know is "status quo". In this case mum has severe respiratory failure and is waiting for respite care (so far as we know. ) She is 76, long term smoker, now on permanent oxygen, dreadful water retention with "wet leg". Although her physical condition is critical, I need to speak to her medical team, to have her mental condition assessed, as I believe she has "given up" thus I urgently need to know what can be done to ease her mental anguish - if anything! I

Very frustrating even allowing for the appalling strain the Nhs is under due to Covid.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Vanessa Flower, Head of Patient Experience, Isle of Wight NHS Trust 2 years ago
Vanessa Flower
Head of Patient Experience,
Isle of Wight NHS Trust

Submitted on 07/09/2021 at 17:47
Published on Care Opinion at 17:47

picture of Vanessa Flower

Dear Greenfingersiow

I am very sorry to read of your mum's poor health and that the Trust communication in respect of your mothers care has failed, resulting in further distress to you, your mum and the family.

Unfortunately without knowing which ward your mum is in, I am unable to assist further on here so would urge you, if you have not already done so please contact our Patient Advice and Liaison Service (PALS) on 01983 534850 who will be happy to try to assist with this matter through liaison with the ward.

The Trust have recently reviewed their processes to ensure that relatives are kept updated, and I am sorry that this has failed on this occasion and I will ensure your comments are logged anonymously and reported up to our Senior Nursing Team.

Thank you for taking the time to post this feedback as it helps us to learn and make improvements in future and I hope that our PALS team can assist you with ensuring you are getting regular updates.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k