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"Rushed appointment"

About: University Hospital Wishaw / Neurology

(as the patient),

I attended an appointment at University hospital wishaw 

Whilst the nursing staff and clinical support workers were wonderful went out of their way to make me feel at ease and couldn't of done more for me.

The Dr on the other hand wasn't in the least interested in listening to all my symptoms. They asked 4 questions and done a very brief sensory check, at least I assume this is what it was, they didn't actually explain what they were doing. 

I have a lot of other symptoms I wished to discuss and the impact it all has on my daily life and the appointment was so rushed I never got the chance to speak about any of this. 

So a long awaited appointment and chance to discuss all my symptoms and how they effect me has instead left me feeling uncared for and my worries and anxieties are all still there as I had no answers.

I very much felt like an inconvenience and rushed out the door by the doctor.

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Responses

Response from Angela Dixon, Service Manager for Medical Directorate, University Hospital Hairmyres, NHS Lanarkshire 2 years ago
Angela Dixon
Service Manager for Medical Directorate, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 07/09/2021 at 13:11
Published on Care Opinion at 13:11


picture of Angela Dixon

Dear PT02

Thank you for your lovely comments about the outpatient nursing and clinical support staff, they will be delighted to hear that they made you feel at ease.

Apologies you felt that your appointment was rushed with the consultant. Can you please get in touch with our Operational Admin Manager, Anne on 01355 584988 to provide some further details and we will look into this.

Many Thanks

Angela

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