"Totally unacceptable"

I have made about 8 attempts in the last 5 years and never was easy to speak to or see a GP. Always the answer is "call at 8 am" to get an appointment (it is not that easy to get through to them at 8am - sometimes the lines will be opened only around 8.15am).The receptionist was basically shouting over the phone to get her point across to me just now - felt insulted by the receptionist (call made 3.49pm on 02/09/21). Very dissatisfied. After all, taxpayers pay all of these people and we deserve a decent service. Going to change the surgery immediately. I have put up with them for 5 years now and reached a point that I can't take their attitude and incompetence any more.