My 82 year old mum fell at home and broke her ankle.
From being admitted to hospital via ambulance, to her discharge two months later, the care she received was exemplary
The ambulance crew quickly reassured her, gave her painkillers and calmed her down with humour and patience On arrival at Ayr A&E, we asked to speak to the doctor looking after her, as mum has many complicated medical issues. Dr Jo took us to a family room, listened to us, didn't rush us at all and took time to make sure she was aware of all the information needed. Her attitude and manner (and sense of humour) made the world of difference to a very stressful situation for us. After a week in Ayr Hospital, mum was transferred to Lindsay Ward at Biggart. Her care there, from the charge nurse, to nursing staff, AHP's, domestic staff was outstanding. Every single staff member showed compassion and care to their patients - we witnessed this when visiting, seeing them reassuring patients, checking on them, spending time just chatting with them and making sure they were OK. The difference in our mum's health on her discharge to when she was admitted was amazing for the family to see.
Several times, when issues arose, the staff were quick to contact us and were able to resolve any problems. They were accommodating with the restricted visiting in place and kept us informed at all times during her stay.
We would like to thank all staff involved, especially in Lindsay at Biggart for making a difficult and worrying time for us much easier to deal with.
"Care of Elderly Relative"
About: Biggart Hospital / Care of the Elderly Medicine Biggart Hospital Care of the Elderly Medicine Prestwick KA9 2HQ Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB University Hospital Ayr / Accident & Emergency University Hospital Ayr Accident & Emergency KA6 6DX
Posted by MadMax (as ),
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