This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Contraception"

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as a service user),

I recently had my coil removed at cobridge sexual health centre. The process of obtaining an appointment was quick and painless and both the reception and clinical staff were friendly and professional. I understand how overwhelmed this centre gets, and I think they are such a wonderful service to have locally, and so needed!

After a little time on hold (as expected for such a busy clinic), I was given a telephone appointment the following day and then booked for my coil removal within a couple of days.

I had to wait a little while in reception at my appointment (I really didn't mind), but the nurse was extremely apologetic. She had clearly read up on my notes as she knew my history and was also lovely throughout, with a great bedside manner. I felt completely at ease, thank you so much.

I've visited the clinic a couple of times previously some time ago, and have always had a positive experience. The staff are skilled and knowledgeable and you feel at ease. There are no judgements made.

Covid has been rough for everyone and I don't think enough positive feedback is given to services, so thank you all for your continued hard work, dedication and compassion. Its truly appreciated.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julia Barraclough, Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service, MPFT 2 years ago
Julia Barraclough
Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service,
MPFT
Submitted on 13/09/2021 at 11:58
Published on Care Opinion at 11:58


picture of Julia Barraclough

Thank you for taking the time to provide feedback on the service you received. We really appreciate the detail you have gone into to describe your experience from when you first rang for an appointment, right the way through to attending the clinic. We have all been through difficult times during Covid and it really is appreciated to hear such positive feedback. I have shared this feedback with the team and I know you will have made everyone's day!

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k