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Skilled care and compassion from the Renal Unit

Posted By pdeering

"Skilled care and compassion from the Renal Unit"

About: Altnagelvin Area Hospital / Renal unit

(as a relative),

Dear Staff of the Renal Unit.

My daughters and I would like to express our deep gratitude for your support of John and ourselves while he was in your unit in April and May 2021. When we visited him we were always impressed by the close relationship between the staff and patients in the ward. John and the family were aware of the skilled medical care, compassion and friendship he received.

With kind regards to you all.

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 2 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 02/09/2021 at 09:41
Published on Care Opinion at 09:41

picture of Vi Gray

Hellp pdeering

I just wanted to update you and let you know that your feedback was shared with the staff in the Renal Unit who appreciated it very much. The Unit is very busy at present and I am assured that a member of the unit will respond to you in due course.

Thank you again fot taking the time to express your gratitude for the " skilled care and compassion" received.

Best wishes

Vi Gray

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Response from Donna O Kane, Renal Unit Dialysis Co-Ordinator, Renal Unit Altnagelvin Hospital, WHSCT 2 years ago
Donna O Kane
Renal Unit Dialysis Co-Ordinator, Renal Unit Altnagelvin Hospital,
WHSCT

Submitted on 20/09/2021 at 12:12
Published on Care Opinion at 14:22

Thank you for your kind words. The nursing staff really appreciate the recognition about the level of care and compassion they provided to John.

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Response from Sean Mullan, Renal Unit Manager, Renal Department Altnagelvin Hospital, WHSCT 2 years ago
Sean Mullan
Renal Unit Manager, Renal Department Altnagelvin Hospital,
WHSCT

looks after renal patients

Submitted on 11/11/2021 at 11:43
Published on Care Opinion at 15:38

Hello, apologies for my delay in responding to your feedback. I am delighted to hear that the care received was compassionate. This feedback will be shared to the team, and will encourage us to continue to strive for high standards of patient care.

Regards

Sean Mullan

Renal unit manager

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