"A Centre of Excellence"

I visited the hospital this week with a finger injury and was so impressed with the kindness and efficiency with which I was treated. I was greeted at the entrance by a very friendly and smiley nurse, who even remembered me from a call a couple of days earlier. I was registered, assessed and sent for an x-ray within 15 minutes and, because I am extremely vulnerable and had shielded throughout the pandemic, was given the option to sit away from the main waiting rooms. I had a short wait for my x-ray and almost immediately afterwards I saw a doctor who diagnosed a broken finger. The entire process had taken less than an hour and a half! All the staff I met, nurses, receptionist, radiographer and doctor were incredibly kind, courteous, helpful and efficient. It really shone out as a centre of excellence within our wonderful NHS. Thank you to everyone there.