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Care Opinion

Excellent service

Story from nhs.uk

"Excellent service"

About: Penrith Hospital

Arrived A&E 7.30 pm badly grazed arm lost a lot of skin. Receptionist very polite and efficient. All well organised, didn't have to wait long before being seen by the duty nurse. Cleaned, dressed information all recorded in record time. Recommend 100%. Was on holiday, now home and being attended by my own practice nurse who was very impressed.

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Responses

Response from Alison Shaw-Daly, Patient Experience Facilitator, North Cumbria Integrated Care NHS Foundation Trust 2 years ago
Alison Shaw-Daly
Patient Experience Facilitator,
North Cumbria Integrated Care NHS Foundation Trust

Submitted on 23/08/2021 at 10:12
Published on Care Opinion at 12:02

I am so sorry that you grazed your arm whist on holiday, but thank you very much for taking the time to write to us with your positive review of our Urgent Treatment Centre at Penrith hospital.

The staff work tremendously hard to ensure patients receive a good service when they come to hospital and I am pleased that your recent experience was a positive one

I will forward your comments to the team who will be pleased to hear that you think you had ‘excellent service and would recommend them 100%’

Best regards,

Alison S-D

Patient Experience

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