This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Caring and helpful staff."

About: Solihull Hospital

After 2 months of treatment for gallstone obstruction in my bike duct at Good Hope and Heartlands I was admitted to Solihull Hospital 17/08/2021 for my gallbladder removal. I have to say the nursing staff were exceptional with regards to care, friendliness and treatment. Although I was last in the list for surgery I still had to be admitted at 08:00 so I was hanging around all day, and because of a potential issue with jaundice, which could have postponed my surgery, my procedure went ahead at about 16:30 after requesting recently results of blood tests from my GP. The nursing and care team helped by keeping me talking and reassuring me all was going to be ok. I was able to return home at 22:30 on the same day as planned.

I also would like to praise the surgeons, theatre technicians, and nursing teams for their speed of response as soon as the decision to go ahead in removing my gallbladder. Thanks again to all the teams. I'm back at home now with a little discomfort but no chronic pain.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Solihull Hospital 2 years ago
Solihull Hospital
Submitted on 19/08/2021 at 14:56
Published on nhs.uk at 21:30


Dear Anonymous

Thank you for your 5 star rating of the Day Surgery Unit at the Solihull Hospital, Birmingham. We are delighted to hear about the excellent care and treatment you received; particularly the friendliness and reassurance of the staff members that made your wait for your operation more bearable. Your kind words have been forwarded to the senior staff responsible for the department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kind regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k