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"Attendance at SDEC"

About: Lincoln County Hospital / General medicine

(as a service user),

I was referred to SDEC by my GP. I was greeted at the entrance of AE by a very polite young man who directed me to SDEC. On arrival I gave my name and asked to take a seat. I was greeted virtual immediately by a very nice HCSW who took my observations and details. I was informed at all stages what was going on. A short time lady the same young lady took my bloods and placed a cannula and took my ECG. She was very competent at taking the bloods and gentle inserting the cannula. She was pleasant, caring and professional. I was directed towards X-ray and it was explained I should return afterwards and take a seat back in SDEC. It was made clear at all times what I was to do where to go and what to expect. I was offered refreshments on a number of occasions. I saw Jane the ACP who again was friendly, knowledgeable and put me at ease very quickly. She explained the scans and results in and understandable way and gave advice on aftercare if there was no improvement in my health. I was constantly moving, seen very quickly and kept informed at all times. Excellent, faultless service.  

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Responses

Response from Anne Dobbs, Senior ACP, Acute and Emergency Medicine, ULHT 2 years ago
Anne Dobbs
Senior ACP, Acute and Emergency Medicine,
ULHT
Submitted on 24/08/2021 at 11:17
Published on Care Opinion at 11:17


Dear Janbg68

Thank you very much for taking the time to feedback on your experience.

I will share with the team involved.

We strive to provide excellent service and I’m pleased to hear that you had a good experience of your time on SDEC.

Kind Regards
Anne Dobbs

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Response from Susan Critchell, Interim Senior Sister, Same Day Emergency Care, United Lincolnshire Hospitals NHS Trust 2 years ago
Susan Critchell
Interim Senior Sister, Same Day Emergency Care,
United Lincolnshire Hospitals NHS Trust
Submitted on 13/09/2021 at 14:18
Published on Care Opinion at 14:18


Dear Janbg68

Thank you for your feedback. The SDEC team work hard to provide the best service they can.

Sue Critchell

Interim Senior Sister

Same Day Emergency Care

Pilgrim

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