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"Provided excellent support to me"

About: Fife Community Services / Diabetes Specialist Nurse service

(as the patient),

What can I say about the Dunfermline Diabetes Specialist Nurse team? Outstanding: )

I was recently discharged from hospital where part of my treatment was moving from pills for my diabetes treatment to Insulin. This was totally new to me plus I was still a bit dazed and unsure following my surgery. The team were fantastic and provided excellent support to me over a couple of months. They helped me through the move to insulin ensuring I understood what was required of me to keep myself safe. The team were always available on the telephone for help and advice and always called back if I left a message on their answering  machine. Everyone I spoke to was absolutely lovely, it was just a shame I couldn't get to meet them and thank them face to face for helping me make the transition onto insulin to treat my diabetes. I wish them well.

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Responses

Response from Katrina Wilson, Lead Nurse Specialist Services, Fife Community Specialist Services, NHS Fife 2 years ago
Katrina Wilson
Lead Nurse Specialist Services, Fife Community Specialist Services,
NHS Fife

I strive to continually improve service we provide to the patient's of Fife so they may lead long healthy lives.

Submitted on 18/08/2021 at 17:40
Published on Care Opinion at 17:40


picture of Katrina Wilson

Hi John_Mc

Thank you so much for your lovely comments, this means so much to me and my team, as what you have described is exactly what we want our patients to experience under our care. I will share this with them immediately.

I am so happy that you felt supported and that we were there for you when you needed us, and that despite the pandemic and remote consultation you were happy with the teams manner and communication with you. I am so glad we were able to support and equip you with the knowledge and skills needed to manage the scary transition onto insulin.

We have an open door policy so if you ever need any advice from us again or just want to say hello just call, we hope to get some face to clinics restarted again soon and we will be happy to hear from you again.

Take care John.

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