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"3 kind reception experiences"

About: Barts Health NHS Trust

I’m having breast cancer treatment, currently chemo, at St bartholemews & my next one is tomorrow. Wanted to flag up & say thanks for 3 acts of kindness. First, yesterday I got to ECG clinic 3 too late from my pre chemo appointment and the receptionist and other staff were so kind and said they’d have my details ready for today and to come in at a good time for me. They were true to their word. Then an understanding call handler in central appts understood why I would not feel able to go in person to dermatology at the London on Monday and emailed the team for me, explaining about my chemo and finally I went round to the imaging clinic and a 3rd very understanding receptionist helped move a CT scan to a date further away from my chemo. Thank you all.

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Responses

Response from Barts Health NHS Trust 2 years ago
Barts Health NHS Trust
Submitted on 13/08/2021 at 13:22
Published on nhs.uk on 15/08/2021 at 08:33


Dear patient

Thank you for taking the time to send such positive feedback.

We are very pleased that you received “outstanding care” from all of our staff you encountered. We will ensure that your kind words is shared with them, who we are sure will be very happy to receive this.

Best wishes to you

Kind regards

Central Complaints Team

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