"Rude doctors who need training on how to speak to…"

Yet another over the phone consultation without actually seeing my injury and all the doctor kept saying is "that's how we work". Every time I tried to speak she interrupted me with "that's how we work". If that's the case they need to change "the way they work". I asked her to get my letter from a&e to book my scan in and she said no as the reception did not give it to her. I know it's there as I hand delivered it myself yesterday. I now have to wait another week in pain for another 'phone call'. Poor service with rude doctors.