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"Victoria Hospital A&E"

About: Victoria Hospital / Accident & Emergency

(as a service user),

After experiencing symptoms of diabetic ketoacidosis I went to the a& e department of Victoria hospital on Sunday evening as I knew my condition could worsen quickly and become potentially fatal. I was seen promptly and the charge nurse Esther got me on IV fluids and insulin without hesitation. She was friendly and reassuring which helped settle my nerves as although I had never experienced DKA before I understood the severity of it. The doctor, Rory who was on shift was also so very positive, reassuring and had such a lovely bed side nature, making the short time I spent in the a& e department very comfortable. I believe it was the hasty actions of all staff involved in my care which allowed my condition to stabilise quickly and avoid being admitted to the hospital overnight.  

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Responses

Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife 2 years ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife
Submitted on 12/08/2021 at 17:00
Published on Care Opinion at 17:00


Hello Melisap

Thank you for your kind feedback following your recent attendance in our Emergency Department. We always appreciate feedback. I will share your feedback with Esther and Rory, they will be very thankful. We always strive to deliver person centred and safe care in our department, I am happy to hear that this has been your experience. We are happy that we were able to help support you and reassure you during such a worrying time for you. I do hope you are recovering well and wish you well.

Take care

Jamie Doyle

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