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"Outstanding emergency service"

About: Whipps Cross University Hospital

I went to A&E on a Sunday morning because I had a problem with my vision - it was like looking through cobwebs. It didn’t feel like an emergency but an optician friend told me it was. I had to wait 5 hours because there was only one eye doctor on call, but when he came he was amazing. He said I had a torn retina which needed urgent treatment before it became detached. The eye treatment centre is closed at the weekend, but he asked Security to unlock it. He performed laser treatment there and then, and probably saved my vision in that eye.

Just for your information, his name is Dr Hussein, and it was on Sunday 8 August 2021.

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Responses

Response from Whipps Cross University Hospital 2 years ago
Whipps Cross University Hospital
Submitted on 10/08/2021 at 09:14
Published on nhs.uk at 11:02


Dear patient

Thank you for taking the time to share such positive feedback about the Practitioner that saw you today. We are pleased to read that you received excellent patient centred care, and that you were pleased with the care. We will ensure that your kind words is shared with the Doctor.

We wish you all the best and speedy recovery

Kind regards

Central Complaints Team

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