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"Absolutely raging"

About: New Cross Hospital

High temperature and a rash on my toddler only to be told to get a wee sample. Do they not realise how hard this is with a child just over 1? Very rude and snotty nurse who's very unhelpful, told us we were next to see a Dr.. an hour passed and no doctor. Once he did arrive blamed us for not having a wee sample even though my child physically didnt want a drink and was very upset. Checked her and left without any comment. Absolute joke of a service. Would never come back with her here again

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Responses

Response from Christine Rock, Patient Experience Advisor, The Royal Wolverhampton NHS Trust 2 years ago
Christine Rock
Patient Experience Advisor,
The Royal Wolverhampton NHS Trust
Submitted on 11/08/2021 at 11:37
Published on Care Opinion at 11:37


Thank you very much for taking the time to post comments in relation to your recent patient experience regarding your young child.

I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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