"We have not heard anything since the scan"

I took my aunt who is in her 90's to Salford Royal Hospital in late April 2021 for a Spinal Scan and we have not heard anything since.   My aunt is struggling daily with chronic spinal pain and, despite enquiries made by my aunt and the GPs secretary, nobody can advise what is happening and whether the results of the scan have been discussed.   We have contacted various staff with no response. On telephoning the Spinal Assessment Unit my aunt was told in no uncertain terms that only the GP can obtain the results by contacting the dedicated GP Results Line.   Nobody appears to have any answers or be really bothering to help; and my aunt is struggling daily.   I don't think this service is good enough despite the good things we have heard about this hospital.