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Care Opinion

Wonderful home care team

Posted By pepperhp68

"Wonderful home care team"

About: General practices in Lothian Midlothian Community Hospital / Hospital @ Home (Midlothian) Royal Infirmary of Edinburgh at Little France / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as the patient),

In July 2021, I had to send for my GP as was feeling really unwell.

My GP is great, but she felt that I needed more investigation than she could provide. I agreed to go hospital and an ambulance was called. The ambulance crew were wonderful and when the paramedic did an ECG, she found I had an irregular heartbeat.

I was taken to Edinburgh Royal Infirmary and was in A & E for a few hours on chaa potassium drip.  The staff at A & E were great. I was then transferred home, my son came for me.  The consultant arranged for the Midlothian Hospital at Home Care Team to take over my care. I had to take potassium tablets for four days and then my potassium levels went back to normal. The nurses and consultant of the Care Team are wonderful and came every day for a few days and then every second day until I was discharged.  However, the team was not happy about my breathing and they could hear crackling in my lungs, although they were sure I did not have a chest infection.  The arranged a CT scan at the Royal for Wednesday 4th August.  The result of the scan showed that I have moderate emphysema.  I have an inhaler for my asthma and my GP assures me that it can be used for the emphysema.  I have had the best care from all the NHS professionals, and I thank them all from the bottom of my heart

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Responses

Response from Patricia Cantley, Consultant, Midlothian Hospital at Home Team, NHS Lothian 2 years ago
Patricia Cantley
Consultant, Midlothian Hospital at Home Team,
NHS Lothian

Submitted on 09/08/2021 at 18:06
Published on Care Opinion at 18:06

picture of Patricia Cantley

Thank you very much indeed for your very kind review and for taking the time to get in touch with us. We love getting to know people in their homes and providing medical and nursing care for them.

I will make sure that your feedback is seen by all the team - I am sure they will be pleased to hear that you found the service helpful.

We very much appreciate your kind words. It means a lot to us and helps us know what works well for people.

With best wishes for your ongoing recovery from us all.

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 13/08/2021 at 08:18
Published on Care Opinion at 08:18

Dear Pepperhp68

Thank you so much for taking the time to post your Feedback here on CareOpinion. I am really sorry to read about you feeling so unwell. This must have been worrying indeed but I am glad to read you now have a diagnosis which means you can be given the best treatment for your condition. I hope you are starting to feel better.

If you would like me to pass on your kind words to the Ambulance crew, I can arrange this for you. If you would like this to happen, please may I ask you email sas.feedback@nhs.scot with your name, address and date of when we attended to you. It would also be very helpful if you make reference to your Careopinion username which will help us link to this story.

Thank you once again and I wish you the very best

Lesley

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