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"Staff Have Great Communication Skills"

About: Daisy Hill Hospital / Emergency Department Daisy Hill Hospital / Female Medical

(as the patient),

I came in to Daisy Hill A and E a couple of days ago. My daughter brought me in as I had a painful rash and some swelling on my left leg. The nurses in A and E were great. They said I would be seen as soon as possible, as I was in a lot of pain and the rash was spreading up my leg. I was seen quite quickly given that the department was so busy. Despite this the doctors and nurses were very attentive. I was kept in A and E until they had a bed for me on the female medical ward. The staff on the ward are lovely and have great communication skills. The nurses are very attentive and they take the time to explain what medications or tests they’re doing and why they’re doing them. The food is lovely although I would be quite a picky eater. There is great variety on the menu as well. My husband is coming to visit me this evening and I am looking forward to that.

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Responses

Response from Rebekah Clenaghan, Medical student Technician, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Rebekah Clenaghan
Medical student Technician, Acute Directorate,
Southern Health and Social Care Trust
Submitted on 11/08/2021 at 16:16
Published on Care Opinion at 16:16


picture of Rebekah Clenaghan

Thank you for taking the time to share your story. I am pleased to hear that you have had a positive experience in Daisy Hill and that the nurses have been attentive and your communication with all the staff has been great.

Thank you also for your comments on the food, I will ensure all your feedback is passed on to the relevant teams.

I hope you enjoyed the visit from your husband!

I wish you a speedy recovery, take care

Rebekah

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Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust
Submitted on 12/08/2021 at 14:56
Published on Care Opinion at 14:56


Thank you for posting regarding your recent hospital experience.

I shall pass your positive feedback to the Support Services Team.

Many thanks

Andrew

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