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"Healthcare"

About: Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / Medical Oncology

(as a service user),

I think the nhs is an amazing service i am thankful for it although I have some concerns as to one of my

Family members experience with it as a cancer sufferer going through treatment with all the complications thats came with that. Theres so many things that flag in my mind but the experience today causes me concern 

She just had chemotherapy last week and was due to go today for bloods ect but was so poorly didnt want to go was told to go to a&e with him incase of dehydration.

Got to a&e and waited for several hours yes this is expected but only thing that was done for her was her bloods taken half way through this but to be in a corridor so unwell for over 8 hours should not be happening. Basically a&e can't do anything for her and we know this, but this is the process for her to get fluid into her.

There is no communication from department to department she has a hicc line and has the worst veins yet most staff are untrained to use it and force cannulas in basicly every visit.

As someone going through chemotherapy they should not have to suffer anymore than they are already. There should be a smoother process eg. Called from home when a bed is ready for them rather than lying there feeling terrible with no food offered to them from 11 during then day untill 9'at night barley approached by anyone

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Responses

Response from Gerry McLaughlin, Lead Nurse, Emergency Care and Medical Services, NHSGGC 2 years ago
Gerry McLaughlin
Lead Nurse, Emergency Care and Medical Services,
NHSGGC
Submitted on 06/08/2021 at 12:34
Published on Care Opinion at 12:34


Dear velahx99

Thank you for using Care Opinion to share your family members experience. Whilst I am unable to comment on the advice given to attend our Emergency Department in the first instance, I can however look into the negative experience encountered once they did arrive.

The length of time in the Emergency Department fell short of what we would like for any patient. If agreeable, to allow me to apologise and offer a more detailed explanation and indeed understanding of what happened, I would like to look into this further.

My email address is Gerry.mclaughlin@ggc.scot.nhs.uk. I am the Lead Nurse responsible for the Emergency Department and would value if you/family member could get in touch and I will do my level best to respond as soon as possible.

I do hope this is acceptable and genuinely look forward to hearing from you.

Kind regards

Gerry

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