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"Community mental health"

About: Lisburn Community Services / MHSOP, Community Mental Health

(as a service user),

After our son disappeared in January of 2020 I found myself at rock bottom. Blaming myself for not noticing that he was unhappy and had been struggling for a while. I had made a plan to end my life. In my head I was not a good mother so why would I want to stay alive.

The only thing that kept me going was my immediate family.

Scroll forward a few months of waiting on the list to see someone, I was assigned Helen as my CPN. I felt at ease with her instantly. She listened patiently giving her view when she felt it was needed. I can honestly say she is a friend not just my CPN. She helped me learn mechanisms to help me cope on the dark days. Encouraged me to do some courses with the Recovery College, something else that I have found extremely helpful as I continue to recover from my breakdown.

The support Helen has given has helped me feel a little more confident in the fact I will get better, I just need to keep working at it. Now Helen has moved on to pastures new and I wish her every success in her new position. I just had to shout it to the whole of the trust how amazing she is at her job.

I feel a lot of the time those who are out doing the community visits might be very much maligned and forgotten about by their line managers, so would encourage them all to look at their teams and give them continual praise. They are the ones out there taking all the flak that is thrown at them

All that remains for me to say is THANKYOU Helen, for everything!

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Responses

Response from Bridgene Savage, Mental Health Performance Manager, Mental Health, South Eastern Health & Social Care Trust 2 years ago
Bridgene Savage
Mental Health Performance Manager, Mental Health,
South Eastern Health & Social Care Trust
Submitted on 06/08/2021 at 11:20
Published on Care Opinion at 13:36


Thank you Deb1701 for taking the time to share your experience.

I am so glad to hear that your experience of Helen was so positive and she has helped you so much in your recovery by developing your confidence through compassionate care and active listening.

I will pass your feedback onto Helen and her managers. It is a big encouragement for staff to receive such positive feedback. Positive stories help us know what is working well within our service and puts a big smile on our faces to know our care has had such a positive impact. Helen will be proud to know she has helped you so much and that the work you did together will stand by you as you begin the next stage of your recovery.

On behalf of Helen, the Community Mental Health Team & Recovery College, I want to say a big thank you for sharing your story on Care Opinion.

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