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Thank you for all the care given to my Mother

Posted By caelumxx39

"Thank you for all the care given to my Mother"

About: Northern Ireland Ambulance Service / Emergency ambulance response Royal Victoria Hospital / Accident & Emergency Royal Victoria Hospital / Rehabilitation Royal Victoria Hospital / Trauma & Orthopaedics

(as a carer),

My Mother fell and Fractured her Hip Bone.

The Ambulance Staff were amazing. Assessing her then transferring her to Belfast RVH A& E.

Doctor Chris in A&E was very attentive ,especially informing me via phone what was happening as I could not get in to see her,

She was Transferred to Ward 4C FRACTURES.where she had to wait a few days for Surgery.A very busy Ward .. 

a lovely Domestic called Sharon was very attentive to all the women in the Ward,

Eventually she was transferred to Meadowlands for Rehabilitation.

Everyone has been brilliant. Nurses, care assistants ,

Domestic and catering staff. Physiotherapists and Occupational Therapists , Surgeons,,,everyone 

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Responses

Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 2 years ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 05/08/2021 at 17:01
Published on Care Opinion at 17:01

picture of Amanda Sweetlove

Dear caelumxx39

Thank you for your kind words about the clinicians who attended your mother after her fall.

The crew will be delighted to hear they made a difference to your mother during what must have been an extremely frightening and painful experience.

I would very much like to share your compliment with the staff however, to enable me to identify the crew involved I would need a few extra details. If you would be prepared to discuss, please contact me on amanda.sweetlove@nias.hscni.net

I am extremely happy to hear your mum has had quality care from every department and I hope she enjoys a full and speedy recovery.

Kind regards

Amanda

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Response from Paula Grant, Trauma & Orthopaedics Services Manager RVH, Belfast HSC Trust 2 years ago
Paula Grant
Trauma & Orthopaedics Services Manager RVH,
Belfast HSC Trust

Submitted on 06/08/2021 at 10:25
Published on Care Opinion at 10:25

Dear Caelumxx39

My name is Paula and I'm the service manager for Fractures.

Thank you for your positive comments in relation to the Multidisciplinary Team. I will share these positive comments with the whole Multidisciplinary Team.

My thoughts to your mother for her recovery,

Thanks

Paula

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