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"Well looked after and cared for"

About: Maternity care / 2 West Maternity

(as a staff member posting for a patient/service user),

My experience in Craigavon Hospital has definitely been a positive one. From the moment I stepped through the doors onto the ward I have felt well looked after and cared for. It was a really daunting experience to come in knowing you were to become a new mother but the years of experience that the midwives and nurses have is very obvious. They are so good at what they do and were able to put me at ease and reassure me. They have been able to answer all of my questions and try their best to keep me regularly informed with discharge letters etc. I feel like myself and my baby have been provided with a very high quality of care.  The ward is very clean and hygienic which makes it a more pleasant environment to live in. I feel very comfortable on my ward and enjoy the social aspect and chat among the other mums on the ward with you. 

I have no negative comments to make and would like to commend the staff for what they do for their patients. 

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Responses

Response from Rebekah Clenaghan, Medical student Technician, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Rebekah Clenaghan
Medical student Technician, Acute Directorate,
Southern Health and Social Care Trust
Submitted on 11/08/2021 at 15:19
Published on Care Opinion at 15:19


picture of Rebekah Clenaghan

Thank you for taking the time for share your story, I am so pleased to hear that you have had a positive experience with our maternity services.

Congratulations on the birth of your baby, it is lovely to know that the midwives and team were able to reassure you and answer all your questions.

Thank you for your comments on the cleanliness of the ward. I will ensure all your feedback is passed on to the staff.

I wish you and your new family all the very best,

Rebekah

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Response from Mary Dawson, Lead Midwife, CAH, Maternity & Women's Health, Southern Health and Social Care Trust 2 years ago
Mary Dawson
Lead Midwife, CAH, Maternity & Women's Health,
Southern Health and Social Care Trust
Submitted on 12/08/2021 at 11:09
Published on Care Opinion at 11:09


picture of Mary Dawson

Firstly congratulations on the birth of your baby, I hope you are doing well.

Thank you so much for your kind words and comments with regards your care within our maternity service.

Your lovely comments are encouraging for our team and I will happily ensure your comments are passed on to the staff.

All the very best for the future to you and your family.

Kind regards

Mary Dawson

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