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Care Opinion

My Experience in the Day Surgery Clinic

Posted By Treyj95

"My Experience in the Day Surgery Clinic"

About: Craigavon Area Hospital / Day Surgery Unit

(as a staff member posting for a patient/service user),

I attended the day clinic this afternoon. It was a planned appointment but I was still unsure of what to expect having never had a surgical procedure before.

The staff were all lovely. They were extremely reassuring and clearly explained everything. I had many questions regarding the procedure and they all made efforts to answer my questions to the best of their ability. When I was awakening from my general anaesthesia there were nurses with me to help me sit up and I was also offered water. They made sure I was comfortable and were very respectful. I feel like I was very well looked after and can only describe today's procedure as perfect for a first time surgery.

My husband took me to the clinic and he seemed to get parked easy enough. It is difficult to comment on the signposting of the day clinic as I just asked someone to direct and then I found my way easily. I can see however how it might have been difficult to locate the clinic had the person I asked not known its location. 

I was referred for this procedure about  6 months ago and have been waiting for an appointment to have this surgery since then. I have to say the wait has been quite long. This is just a criticism of the health system however.

Overall everything was extremely positive especially the staff who really put me at ease and made me feel relaxed in their care. I have no improvements to suggest.

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Responses

Response from Margaret Little, Clinical Sister, Day Surgery Unit CAH, Acute, Southern Health and Social Care Trust 2 years ago
Margaret Little
Clinical Sister, Day Surgery Unit CAH, Acute,
Southern Health and Social Care Trust

Submitted on 04/08/2021 at 15:52
Published on Care Opinion at 16:42

Thank you so much for your kind words. All the staff in the department pride themselves with being pleasant, caring and really try to put patients/service users at ease.

Its not easy as a patient to be placed in an unfamiliar environment with strange people around them, so we do try to make their stay as comfortable as possible.

Unfortunately the waiting time for procedures/surgery is a constant issue, but we all do our bit to move things along.

I hope you are feeling better after your surgery.

Regards

Maggie Little

Clinical Sister

Day Surgery Unit

Craigavon Area Hospital.

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