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"My Experience on the the East Gynaecological ward"

About: Craigavon Area Hospital / 1 East Gynaecology Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I arrived into hospital on Monday evening. I was instructed by my GP to ring an ambulance to take me, however my wife was happy to drive me up to the accident and emergency department. The department had been made aware that I was coming and I think this had a lot to do with how quickly I was seen to and my needs facilitated. It took about 2 hrs to be seen to by a doctor which is pretty quick given my past experiences in the a&e department.

The doctor was very nice and I felt that he was very sincere and genuine with what he said. Once I was seen to I was given a bed in one of the bays down in a&e. It isn't terribly comfortable down there. It is very chaotic and not very relaxing and it's hard to get proper privacy hence, I was delighted when the nurses told me there was a bed available on this ward. I was short of breath down in the a&e department but the doctors and nurses tended to my needs and gave me the medication I needed to feel more comfortable.

I waited for around 24 hrs before I was transferred to the ward. Since I have been up here I feel much more comfortable and at peace. I cannot fault the staff because they are superb. I couldn't say a bad word about them. They are helpful and attentive and answer all my questions to the best of their ability. I couldn't ask for any better care. They really couldn't do enough for you even though they were under extreme pressure managing many other patients. Everything was well explained and I felt that I was informed about everything regarding my treatment. I wasn't left wondering and having to figure things out for myself. They gave me great advice and guidance.

The ward is spotlessly clean and very comfortable. I have always felt safe and satisfied in my own personal area on the ward. I feel content where I am.

The food I would say is good the majority of the time. I would say 80% of the food is enjoyable and totally fine. There is relatively good variety so I have always been able to get an alternative option if I don't like something in particular.

Overall there have been no negatives aspects of my experience in hospital and I cannot think of any big changes I could suggest that would've made my experience any more positive. 

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Responses

Response from Paul Smyth, Interim Head of Service Emergency Departments, Acute & Emergency Medicine, Southern Health and Social Care Trust 2 years ago
Paul Smyth
Interim Head of Service Emergency Departments, Acute & Emergency Medicine,
Southern Health and Social Care Trust
Submitted on 12/08/2021 at 10:08
Published on Care Opinion at 10:08


Good morning

Thank you for your kind words in relation to the Doctor that assessed you, I will share this feedback with him and all the Team.

Unfortunately the department has been under extreme pressure these last number of weeks and there has been a significant number of patients like yourself who have been delayed in the emergency department while waiting for an admission bed to become available.

The trust is working hard to try and improve the flow of patients out of A&E into admission wards.

We hope you are recovering well.

Regards

Paul Smyth

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Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust
Submitted on 12/08/2021 at 13:02
Published on Care Opinion at 13:02


Thank you for posting regarding your hospital experience.

I will pass your positive feedback to the Domestic Services Team, I am sorry to see you didnt enjoy all the meal options available. I would appreciate it, if you call my office so we can discuss this further.

Many thanks

Andrew

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