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The magnificent NHS

Posted By Cheerylover

"The magnificent NHS"

About: Derriford Hospital / Neurology Royal Cornwall Hospital (Treliske) / Emergency Department Royal Cornwall Hospital (Treliske) / Stroke Services South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My wife had a stroke last Tuesday Morning, I phoned 999 immediately, the call handler was excellent as were the paramedics who took her to Treliske Hospital, Truro, Cornwall for a scan.

The Doctor phoned me to advise that they were transferring her to Derriford Hospital. She was operated on in the afternoon, after surgery the surgeon phoned me about the procedure he had carried out.

Then transferred back to Treliske on the Friday and amazingly I picked her up yesterday and she's making fabulous progress, still, a way to go but we'll get there.

The service received has been unbelievable, such genuine care and support throughout. The UK is so fortunate to have the magnificent NHS. I hope our thanks will be passed on to all those involved. The ward at Treliske was Phoenix, at Derriford it was Merrivale.

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Responses

Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 2 years ago
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust

Submitted on 05/08/2021 at 13:29
Published on Care Opinion at 13:29

Dear Cheerylover,

My name is Jane and I am the Clinical Matron for the Emergency Department.

Your wife would have attended our department for her scan and initial care and treatment before going to Derriford Hospital. I am so pleased to hear that we were able to treat her quickly and optimise her recovery. It is really satisfying to know that the stroke pathway from start to finish was executed as it should be and that the Trust values of care and compassion were evident throughout her admission.

Thankyou for taking the time to feed these positive comments back to us and I am glad your wife has made a good recovery.

Kind Regards

Jane

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Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 2 years ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 26/08/2021 at 18:46
Published on Care Opinion on 27/08/2021 at 08:20

Dear Cheerylover,

Thank you very much for taking the time to share your comments, we are delighted you had a positive experience overall, though we are sorry to hear you needed to use our service at all.

We would like the opportunity to forward your comments on to our staff, they are always grateful to hear feedback from their patients. Your contact information has been made redacted for confidentiality purposes and so we are unable to locate the details of your care, if you would like to share more information with us please contact us: engagement@swast.nhs.uk.

We would love to hear from you!

Thanks again for taking the time to send your feedback and we wish your wife the speediest of recoveries, you are proof that lives can be saved if you act FAST,

Dee
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Response from Derriford Hospital 2 years ago
Derriford Hospital

Submitted on 30/09/2021 at 12:14
Published on nhs.uk at 15:02

Tim Parham, Matron for Cardiology and Neurology, has responded to say:

"Thank you for your kind words which will be shared with the staff on the stroke unit. We are glad to hear that your wife is recovering well."

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