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"A lot could be improved"

About: Daisy Hill Hospital / Female Medical

(as the patient),

My experience in Daisy Hill Hospital has left me feeling like a lot of changes could be made to improve the experience for many patients during their stay here.

 I would like to say that the staff on the female medical ward, and in particular the nurses, are all fabulous - they are honestly like wee guardian angels and their care and attention has been amazing.
However, there are a few aspects throughout my time here that have been less than desirable and where I think that improvements could be made:
Firstly, the toilets and bathrooms are just not up to scratch - they are quite unclean and I can even see grime in places. At points I was close to volunteering to clean it myself it was just that bad. Furthermore, I feel that the nurses need to be quicker with removing samples from bathrooms as I personally feel this is not an appropriate thing to see in the bathroom for people when they are sick. By making these small changes it would immeasurably improve my experience on the ward.
Another point I would like to make is in relation to discharge times. For instance, today I am waiting to be discharged and I am sitting out of my bed all day waiting to get home. Everyone is always complaining about the great demand there is for beds, but yet it has taken forever for them to write up my discharge letter.
I understand that all the staff are run off their feet, but if even just a few of these small changes on the ward could be made that would make the hospital stay just that bit better.
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Responses

Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 2 years ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 12/08/2021 at 09:12
Published on Care Opinion at 09:12


picture of Mairead Casey

Good morning

Thank you for taking the time to share your experience. We have shared your feedback with our colleagues in Support Services and in the Female Medical Ward.

They will provide responses to the issues raised as well as sharing the wonderful feedback about the staff.

Kind regards

Mairead Casey

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Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust
Submitted on 12/08/2021 at 14:42
Published on Care Opinion at 14:42


Thank you for posting regarding your recent hospital experience.

I have discussed your concerns with the Support Services Manager who will investigate the matter regarding the toilets.

Many thanks

Andrew

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