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Care Opinion

Thank you

Story from nhs.uk

"Thank you "

About: Blackpool Victoria Hospital

I would like to thank all the staff ,nurses drs and ambulance staff in a+ e and the assessment ward ,for a very calming , reassuringly efficient and professional experience . I went by ambulance after taking an overdose,as you can imagine a frightening experience , made bearable by everyone I met last night . I arrived around 2am and left this morning around 7am . Although I can't say I enjoyed my breif visit it was thoroughly calming . At all times I was informed and this relaxed me . Always greeted with a smile and a kind word despite the trying surroundings. I am not a frequent guest and am not the best judge I'm sure but I am overwhelmed by my treatment and thank all the men and women who scarifice there time to deliver what can only be described as great care .

Thank you .

Kind regards

Kristian Palin.

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 2 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 22/09/2021 at 23:03
Published on Care Opinion at 23:03

picture of Eleanor Walsh

Kristian

Thank you for taking the time to write this review at what must have been a distressing time for yourself. I will ensure the team in our Emergency Department are aware of your complimentary comments. It is great to hear how well they looked after and supported you in a welcoming environment, and you appreciated their hard work, skills and professionalism. I hope you have made a good recovery, and you have been well supported. I would like to share details for Lancashire and South Cumbria’s mental health crisis line which is available 24hours a day. If you feel anxious, depressed or suicidal in the future, there are highly trained advisors who will talk and support your well-being at any time on 0800 953 0110.

I wish you all the best for the future. Take care, Eleanor

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