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Care Opinion

Covid lateral flow testing

Posted By woodpigeonym95

"Covid lateral flow testing"

About: North Devon District Hospital / Covid swabbing unit

(as the patient),

I have previously attended the testing cell. Having a lateral flow test the same day means I don’t have to wait long before my appointment. I also haven’t had to visit the hospital twice. The information leaflet was helpful. Directions to the drive through weren’t helpful and were followed the old test centre. This caused us some worry we would make the actual procedure on time. The nurse was amazing and reassuring for the test. So friendly and kind. She explained what was happening and why.

I would use the service again however please make sure directions are much clearer.

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Responses

Response from Christine England, Clinical Support Nurse Lead, Covid Swabbing Unit, Royal Devon University Healthcare NHS Foundation Trust 2 years ago
We are preparing to make a change
Christine England
Clinical Support Nurse Lead, Covid Swabbing Unit,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 02/08/2021 at 12:03
Published on Care Opinion at 14:49

picture of Christine England

Hi,

My name is Christine and I am a nurse in the Covid swabbing team.

Thank you so much for taking the time to provide feedback on your experience. I'm so glad you found the same day testing convenient and the information leaflet helpful.

I do apologise for the confusion in location. We have recently moved to the car park,in response to patients finding the road to the old testing hub difficult to access. Unfortunately there has not been the opportunity to change the signage, but it is hoped this will be rectified soon.

I am so pleased you found the staff friendly and kind, we do try our best!

Once again many thanks for your time.

With very best wishes

Christine

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Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 2 years ago
We have made a change
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 08/10/2021 at 09:13
Published on Care Opinion at 09:16

picture of Lisa Townsend

Dear Woodpigeonym95

I just wanted to update you further on your recent feedback. We have now updated our letters and leaflets to ensure that the directions to the drive-thru covid swabbing are much clearer and removed the old signage. This has been in place for a few weeks now and it has improved the service.

Thank you for bringing this to our attention. You feedback allowed us to make a change to improve the patient experience.

Best wishes

Lisa

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