This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Grateful to the staff

Posted By Keeen88

"Grateful to the staff"

About: Craigavon Area Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

I came in through A& E and it was great. I had a bile duct attack and was brought in in an ambulance. They made sure I was comfortable and pain free and this service was excellent. The nurses were great and even the training nurses were so kind and helpful. Now on 4 south, I am waiting for an operation to remove a stone from the duct. When speaking to the surgeon so far everything has been explained so well and staff have too time to reassure me that I will be treated as soon as possible. I am in a lot of pain but staff are doing all they can to mange this and I am grateful for their help. As a patient I feel informed, listened to and involved in decisions around my care and treatment and all my questions to date have been answered so so well.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 2 years ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 02/08/2021 at 14:13
Published on Care Opinion at 14:13

picture of Amanda Sweetlove

Dear Keeen88

Thank you for the very kind compliment you have extended to the crew who attended you during your recent medical emergency.

Our staff go out of their way to offer care and reassurance to our Service Users. On this occasion their clinical expertise enabled you to remain pain free and comfortable throughout your journey to hospital.

I would like to share your gratitude with the crew involved however I would need a few extra details of the call. If you would be prepared to discuss, please contact me on Amanda.sweetlove@nias.hscni.net

Get well soon

Amanda

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Rebekah Clenaghan, Medical student Technician, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Rebekah Clenaghan
Medical student Technician, Acute Directorate,
Southern Health and Social Care Trust

Submitted on 03/08/2021 at 14:41
Published on Care Opinion at 14:41

picture of Rebekah Clenaghan

Thank you for taking the time to share your story, I am pleased to hear that you have had a positive experience with the Craigavon ED and on 4 South. I am glad that you feel the communication has been good and that you are well informed and involved in the decision making. Thank you for this feedback, I will ensure it is heard by the team on the ward.

I wish you a speedy recovery, take care

Rebekah Clenaghan

Patient Client Experience Department

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k