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Care Opinion

Excellent care throughout Daisy Hill

Posted By hydraqb96

"Excellent care throughout Daisy Hill"

About: Daisy Hill Hospital / Elective Overnight Stay Centre/Gynaecology Ward Daisy Hill Hospital / Emergency Department Daisy Hill Hospital / High Dependency Unit (HDU) Northern Ireland Ambulance Service / Emergency ambulance response

(as the patient),

I came via ambulance to Daisy Hill Hospital. The ambulance staff were all very good and I honestly could not complain about my experience.  

I was then brought into the Emergency Department very quickly - I didn't have a long wait at all. I found the staff to all be very good as well as very professional.  

Following my diagnosis, I was moved to HDU, where I spent almost a week. HDU was very good and all the staff looking after me were incredibly friendly and attentive to my needs.

I was then moved up to the female surgical ward which has also been very good - all the staff are very nice and I honestly cannot complain.  My stay in hospital has been excellent and I have been very happy with the care I have been provided with.

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Responses

Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 2 years ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 02/08/2021 at 12:50
Published on Care Opinion at 12:50

picture of Amanda Sweetlove

Dear hydraqb96

Thank you for taking the time to share your story with us. We are always grateful for kind words about the service we offer and our staff who work tirelessly to offer care, compassion and clinical expertise to Service Users who are experiencing a medical emergency. It sounds like you were extremely unwell and this must have been very frightening.

I would like to share your compliment with the crew involved however I would need a few extra details surrounding the actual call. If you would be prepared to discuss this, please contact me on Amanda.sweetlove@nias.hscni.net

I hope you have recovered well and are feeling much better.

kind regards

Amanda

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Response from Rebekah Clenaghan, Medical student Technician, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Rebekah Clenaghan
Medical student Technician, Acute Directorate,
Southern Health and Social Care Trust

Submitted on 03/08/2021 at 14:44
Published on Care Opinion at 14:44

picture of Rebekah Clenaghan

Thank you so much for your feedback and kind words regarding the staff at Daisy Hill Hospital. I am pleased to hear that you have had a positive experience with us, I will ensure your comments are passed on to the staff.

Take care

Rebekah Clenaghan

Patient Client Experience Department

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