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"Memories of the hospice"

About: St Lukes Hospice / Patient and Family support services

(as a staff member posting for a carer/relative),

The times we spent in your hospice were some of the most memorable of my life and the lives of our family.  Mary and Magda and others helped us in a way I will always remember.  Poor Dad was in tremendous pain but your pain management team managed to balance his awareness with the pain medication he was given: we had the best of him because of that.

Things I remember from our daily times at the hospice:

- The friendliness of staff

- The family space: this was vital at all times

- The cleanliness

- The volunteers on reception: most were so gracious, gentle and considerate

- The medical staff: professional, brilliant

- The allowing of grief

- The music facilities meant everything to Dad and to us

- The real family ambiance of the hospice

- The respect: at all times we felt so very well treated

- The atmosphere of calm and the serenity

- The end: how we were given time with Dad

 

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Responses

Response from Rachel Nakaanga, Sister, Inpatient Unit, St Luke's Hospice 2 years ago
Rachel Nakaanga
Sister, Inpatient Unit,
St Luke's Hospice
Submitted on 05/08/2021 at 12:45
Published on Care Opinion at 13:24


Thank you for acknowledging the full range of services we provide at the hospice. We pride ourselves on our holistic approach.

It was lovely to hear such positive feedback for the whole team including our volunteers.

I will ensure that the whole team is made aware of your appreciation.

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