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"Cycle Parking Inadequate"

About: Royal Cornwall Hospital (Treliske) / General surgery

(as a service user),

Arriving at RCH Treliske by bike, it was very difficult to find cycle parking, there are no signposts to direct cyclists, meaning I ended up cycling about both car parks (which are dangerous to access due to the layout of the barriers used), before having to ask at the car park office where I could find an appropriate place to leave my bike. After waiting five minutes while they found the answer I was told to ride around to the Link Corridoor where cycle parking was located. Excellent until I arrived there to find the racks over filled with bikes. I managed to find a clearly disused bent and rusting bike rack behind the newer racks and squeezed my bike side on and chained to to a rusting steel bar, not what id consider secure except for the fact that the area was so difficult to reach. Otherwise my hospital experience was pleasant with freindly, polite staff. Its a shame that access by bike is made so tricky.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 30/07/2021 at 13:07
Published on Care Opinion at 13:07


picture of Jess Saunders

Dear sunst45,

Thank you for taking the time to share your story with us. Please accept my apologies for the difficulty you experienced when trying to find somewhere to store your bike on site. I have shared your story with the Estates team and the Sustainability Lead here at the Trust asking if there is anything that can be done regarding signage and the possibility of additional shelters for the site. I will of course post any updates that I get from the teams mentioned above.

I am pleased that you found the rest of your experience to be a pleasant one and that you found the staff to be friendly and polite.

Thank you again for taking the time to highlight this to us.

Best wishes,

Jess

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