"Hearing Impaired"

I accompanied my profoundly deaf granddaughter to the Royal Alexandria Hospital. Paisley. Where she was due to get an endoscopy and colonoscopy, as she lip reads she was in an impossible position as the staff on the admission ward couldn’t or wouldn’t remove their masks in favour of wearing a face shield , my granddaughter was told they were considering cancelling her procedure causing her to be upset. However as luck would have it due to miscommunication (they had been informed that she doesn’t use sign language) they had an interpreter there.  It was finally agreed as the interpreter had a clear mask she could accompany her and the procedure went ahead.

I should be clear the staff who were actually doing the procedure were in fact excellent and sympathetic to my granddaughter’s problem unlike the admitting staff.. There surely could be clear masks supplied to staff for lip readers it’s really a form of discrimination to someone with a disability. It certainly doesn’t give confidence in the NHS