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Care Opinion

Staff are brilliant

Posted By Treyj95

"Staff are brilliant"

About: Craigavon Area Hospital / 1 North Cardiology Daisy Hill Hospital / Emergency Department Northern Ireland Ambulance Service / Patient care services

(as a staff member posting for a patient/service user),

I went to the accident and emergency department of Daisy Hill Hospital on Friday morning. I was there all day and eventually got admitted to a ward. It was then decided by the medical team that a transfer to Craigavon Hospital was in order. I waited for 7 hrs before an ambulance was available to transfer me to Craigavon. This was a very long wait but understandably the ambulance service was extremely busy on that night so I had no choice but to be patient. The hospital staff in Daisy hill were great in that they regularly informed me about delays to the ambulance transfer meaning I knew to expect a long wait before I could be moved to Craigavon hospital. The staff in Craigavon have been very helpful, kind and attentive. They are very hard working and seem completely run off their feet. 

My ward is comfortable however extremely warm. I cannot complain however as I know fans are not allowed due to infection control. 

The food is alright. I am quite a picky eater so haven't got on that well with it but I am happy enough with it overall. 
To conclude, the staff ae brilliant and couldn't do enough for you. 
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Responses

Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 2 years ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 29/07/2021 at 11:43
Published on Care Opinion at 11:43

picture of Amanda Sweetlove

Dear Treyj95

Thank you for your kind words surrounding your recent experience.

I am sorry you had such a delay whilst awaiting your transfer from Daisy Hill to Craigavon however am very grateful that you were understanding of the service pressures.

I appreciate this must have been frustrating for you and appreciate your patience.

I hope you are feeling a lot better.

Kind regards

Amanda

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Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust

Submitted on 30/07/2021 at 11:34
Published on Care Opinion at 11:34

Thank you for posting regarding your recent hospital experience.

I will pass your positive feedback to the Domestic Services Team.

I am sorry to see you are not entirely satisfied with the meals provided, I would welcome the opportunity to discuss this further to identify any improvements we could make. Please feel free to contact my office to discuss.

Many thanks

Andrew

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