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Very poor communication

Story from nhs.uk

"Very poor communication "

I’ve been waiting 8 month to get an appointment for my son allergy test.

After few minutes I’ve been sent away because he had taken médecin in less than 72hours before appointment- nothing was originally mentioned in the booking letter only : bring the red book and any medicine your child currently takes.

Very upset about it!!!

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Responses

Response from Communications Officer, Homerton University Hospitals NHS Foundation Trust 2 years ago
Homerton University Hospitals NHS Foundation Trust

Submitted on 10/08/2021 at 10:52
Published on Care Opinion at 11:31

Hello,

We are very sorry to hear about the experience you had during your visit to Sir Ludwig Guttmann Medical Centre. If you would like to take this issue further, please call our Patient Advice & Liaison Service (PALS) on 020 8510 7315 or email them at huh-tr.pals.service@nhs.net with your name and date of birth.

We hope that we can resolve this issue as soon as possible.

Kind regards

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