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"Long wait at A&E"

About: Royal Victoria Hospital / Accident & Emergency

(as a service user),

Came to a&e in the royal Victoria belfast hospital on tuesday night and waited 11 hours for a nurse to even triage me- left as I was told the wait was 8-9 hours and not once did any staff ask was I ok. My respirations were up, I lost consciousness at one point and only then was I given a bed to lie in. I had previously did I lateral flow test at home as a precautionary measure due to the covid-19 pandemic I did another as I came to a&e. All in all very dissatisfied. There was one kind nurse who gave me pain relief and a soft chair to sit on prior to losing consciousness and being given the bed - I was very appreciative of that staff member. But when advised by a doctor that I needed urgent medical attention I just felt so deflated, I again was at A&E and feeling worse than ever.

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Responses

Response from Linsey Sheerin, Divisional Nurse, Urgent and Emergency Care, Emergency Care, Belfast Health and Social Care Trust 2 years ago
Linsey Sheerin
Divisional Nurse, Urgent and Emergency Care, Emergency Care,
Belfast Health and Social Care Trust
Submitted on 03/08/2021 at 13:01
Published on Care Opinion on 04/08/2021 at 09:20


Dear wezenpt99,

My name is Linsey Sheerin, I am the Service Manager for Urgent and Emergency Care at the Royal Victoria Hospital. Thank you for taking the time to share your comments on Care Opinion, I am sorry that you had a poor experience when you attended A&E. If you wish to discuss any aspect of this further please contact me at linsey.sheerin@belfasttrust.hscni.net.

Despite your poor experience, thank you for taking the time to mention a nurse who you describe as kind and who attempted to make you more comfortable, your comments will be shared with all staff.

I hope that you have made good progress in your recovery and are currently well.

Best Wishes

Linsey

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