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"My experience on the female medical ward"

About: Daisy Hill Hospital / Emergency Department Daisy Hill Hospital / Female Medical

(as a service user),

I arrived up to the emergency department last week because I felt quite sick- I was freezing but also sweating at the same time. I was shown into the triage room where I got my blood pressure done, a urine test and had a blood sample taken after waiting nearly an hour and a half. I was then told it would be a 2 hour wait until I got my results and was admitted into the emergency department. I stayed overnight in the emergency department however it was quite uncomfortable as I had no pillow even after I asked a member of staff if I could get one. I was then moved up to the female medical ward where I got a few more tests done and I have been here since. The staff on the ward are great, especially the day staff! The catering staff forgot to give me my soup for lunch and even though I told the nurses not to worry about it Geraldine went out of her way to go and get me my soup which I really appreciated. The night staff don't seem to be quite as attentive and my tray from dinner was left in my room overnight and not collected until the morning but overall my experience so far has been grand.

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Responses

Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 2 years ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 12/08/2021 at 09:04
Published on Care Opinion at 09:04


picture of Mairead Casey

Good morning

Thank you for taking the time to share your experience. We have shared your feedback with our colleagues in the Emergency Department and the staff on Female Medical Ward.

They will provide responses to the issues raised as well as sharing the wonderful feedback about the staff.

Kind regards

Mairead Casey

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Response from Laura McAuliffe, Lead Nurse, Female Medical DHH, Male Medical DHH, Rehab DHH, Day Clinical Centre DHH, Southern Health and Social Care Trust 2 years ago
We have made a change
Laura McAuliffe
Lead Nurse, Female Medical DHH, Male Medical DHH, Rehab DHH, Day Clinical Centre DHH,
Southern Health and Social Care Trust

Female Medical DHH, Male Medical DHH, Rehab DHH, Day Clinical Centre DHH and Corridor Waits

Submitted on 13/08/2021 at 11:55
Published on Care Opinion at 13:17


Good morning

Many thanks for your feedback in relation to Female Medical Ward. I will ensure that your positive comments are provided to the ward and Geraldine in particular.

I apologise that your dinner tray remained at your bedside overnight. I will ensure that this is raised at the Patient Safety Briefing to ensure that staff learn from this.

Kind Regards

Laura McAuliffe

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