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"The staff are fantastic"

About: Craigavon Area Hospital / 1 North Cardiology

(as a staff member posting for a patient/service user),

I attended Daisy Hill hospital originally when  I was transferred to Craigavon. I was waiting nearly 14 hrs for the ambulance to take me to Craigavon hospital. When I arrived I got straight onto the cardiology ward as a bed had been organised for me. This was a massive relief as I had feared I would have to experience another long wait. The staff are fantastic and I have no complaints to make about them. They really couldn't do enough for you and I was never afraid to ask for anything I needed. They were extremely kind and I am grateful to them for making this experience in hospital more bearable. 

My main complaint is the food which I can only describe as a disaster. It has been inedible on some occasions. I would love if they had salads or ham and cheese sandwiches. I enjoy fresh foods instead of hot dinners especially in this weather. They only provide a choice of wheaton bread with soup and I would appreciate a greater variety of bread. I wouldn't be so critical had the hospital not been so strict, as ordinarily I could bring food in from home. 

Apart from the food  everything else has been positive. 

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Responses

Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust
Submitted on 30/07/2021 at 18:23
Published on Care Opinion at 18:23


Thank you for posting regarding your recent hospital experience.

I am really sorry to read that you are not satisfied with the provision of meals during your stay. We have reviewed our patient menu and are implementing a new menu from 2 August 2021, to include salads. Unfortunately due to food safety concerns, we do not provide sandwiches for patients. Wheaten bread is a very popular choice with soup and I am sorry that Wheaten bread is the only choice available on the menu. We hold stocks of brown and white bread at ward level and is available on request.

Many thanks

Andrew

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