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Everyone was so helpful.

Story from nhs.uk

"Everyone was so helpful. "

I took my mum for a pre-op assessment. She is frail, mobility impaired and hearing impaired so needs special attention and a lot of patience. Everyone at the clinic could not have been more helpful. The pre-op process is quite long, around 3 hours, but we never felt that we were waiting “unattended” for long periods, the process was lengthy but efficient. My only negative comment would be that the location is right in the city centre, across the street from the Crucible theatre. There is no parking so unless you have a blue badge you’ll be parking a fair way away. Even with a badge disabled parking is down the street, not outside the clinic.

Thanks everyone at the clinic for your help and patience with my mum.

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 2 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 22/07/2021 at 09:34
Published on Care Opinion at 09:34

Thank you for posting your comments on the Care Opinion website.

It is always a pleasure to receive comments of appreciation for our staff It is so motivating for our staff to hear such compliments.

With regard to the location of the clinic I will pass your comments on to senior management.

Best wishes and kind regards

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 2 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 26/07/2021 at 16:13
Published on Care Opinion at 16:13

Sarah Bland, Lead Practitioner for the Pre-operative assessment clinic was pleased to hear your comments that overall your mother had a positive experience in using the facility and that everyone was so helpful.

With regard to the location of the clinic and difficulties with parking, she has explained that due to pressures and demands placed on services as a result of Covid-19, it became necessary to vacate the previous pre-operative clinic which had been based in a hospital setting and to relocate to an area which would be away from patients who were being treated for Covid-19. Senior management looked also for a central location where the public would be able to access the service by good public transport connections (trains, buses and tram).

We do feel that the new facility is working very well and are now seeing over 100 patients per day in the Mulberry Street clinic. Although, we do provide a map identifying parking areas when sending out appointment letters, we are aware of the difficulties of obtaining parking around the clinic. With this in mind, arrangements are in hand to discuss this with the Sheffield City Council to see if anything can be done to improve things. One of the issues we will be discussing is signage for blue badge holders near to the clinic as there are two blue badge bays directly outside the clinic which perhaps could be signposted more clearly.

Thank you once again for your feedback, it is very useful to hear about experiences and helps us to seek improvements when we can.

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