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"My experience in orthopaedics ward"

About: Craigavon Area Hospital / Orthopaedics Northern Ireland Ambulance Service

(as a staff member posting for a patient/service user),

I have had a 1st class experience on this ward. I was brought in to get my hip replaced after a fall at home. We phoned for an ambulance to take me in and waited quite a long time for them to get to me due to understaffing in the service. Although when they arrived I was reassured and felt comfortable in their care. They took me to A&E where I didn't have to wait long at all for a bed and I was grateful for this.

I think communication between the staff and myself has been outstanding and I never feel afraid to ask questions as I know the staff are willing to answer in as much detail as they can. I honestly can't complain  about any element of my stay. The staff are so kind and helpful and are willing to assist me in anyway they can, even in terms of pain relief they have been so good at managing my treatment and care so that I can feel as comfortable as possible. My surgeon was extremely informative and explained every element of my operation to me in great detail. In terms of the ward itself I am fortunate enough to have my own side room which I am very happy with. Overall I really don't have anything negative to say and I am very grateful for all the staff who so far have done such a great job. 

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Responses

Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 2 years ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 21/07/2021 at 09:17
Published on Care Opinion at 14:29


picture of Amanda Sweetlove

Hello Keeen88

Thank you for your kind words about the treatment and care you received during your recent emergency. Please accept my apologies for the delay you experienced, we are working tirelessly to try to address the resourcing issues. Thankfully the crew who attended to you made up for this and their professionalism and reassurance helped to make you feel comfortable during what must have been a very traumatic and painful experience.

I hope you are feeling much better and are getting stronger by the day.

Take care

Amanda

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Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 2 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust
Submitted on 18/08/2021 at 12:07
Published on Care Opinion at 12:07


picture of Christine Armstrong

Dear Keeen88 - many thanks for taking the time to provide this feedback in relation to your recent experience. It is so lovely to read that the staff provided you with the information you needed and that you felt that you could ask anything. I will ensure that your comments are shared with the team and I know they will appreciate your kind words.

I hope you are feeling better and on the way to recovery

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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Response from Stephanie Doherty-Conway, Ward Sister, Orthopaedic Ward, Southern Health and Social Care Trust 2 years ago
Stephanie Doherty-Conway
Ward Sister, Orthopaedic Ward,
Southern Health and Social Care Trust
Submitted on 19/08/2021 at 01:34
Published on Care Opinion at 01:34


picture of Stephanie Doherty-Conway

Hi,

Thank you for taking the time to share your positive experience on the Orthopedic ward. I will be sure to share this with the team and it allows us to keep working hard, to provide high standards of care.

I hope you are feeling much better and are getting stronger by the day.

Many Thanks

Stephanie

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