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Care Opinion

It makes me feel so uncomfortable

Posted By Chafs65

"It makes me feel so uncomfortable"

About: Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I was taken into triage very quickly and have only had to wait about 5 hours.

Some staff are good and some are bad.

There are some staff that just don't listen to me and raise their voice which I find really intimidating. This happened when I was asking them about medication. It makes me feel so uncomfortable and I'm scared to ask questions. This shouldn't be the case. I'm scared to open my mouth.

The doctors have been polite and they said they will update me.

I have been offered food so I had marmalade and tea. It wasn't great.

I would love some water. I haven't had anything to drink in hours and feel like I'm choking because I'm that thirsty. I wish someone would get me some water but I'm scared to ask due to the way I was spoken to. 

The bed isn't great but I'm happy enough lying here.

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 2 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust

Submitted on 26/07/2021 at 07:22
Published on Care Opinion at 07:22

picture of Christine Armstrong

Dear Chafs65 - thank you for providing this feedback about your recent experience in our ED. I am sorry to read of the issues you have raised and will share your comments with the staff so that your concerns can be addressed.

I do hope that you are now feeling better

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Southern Health and Social Care Trust 2 years ago
Southern Health and Social Care Trust

Submitted on 30/07/2021 at 14:30
Published on Care Opinion at 14:30

Thank you for your comments we apologise if you feel staff are not listening to you. You should certainly not feel uncomfortable or scared to ask questions. We apologise you were not offered enough water as maintaing hydration is intregral toh health and wellbeing. we hope you are recovering well

Paul Smyth

Acting Head of Service

Emergency Departments and Minor Injury Unit
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