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Really caring, attentive and professional.…

Story from nhs.uk

"Really caring, attentive and professional.…"

About: Manchester Royal Infirmary

I am a patient with Asperger's Syndrome, a form of high functioning autism and i recently attended a rheumatology appointment at the Kellgren Centre. The hospital is massive! I am not from the North West and did find the sheer size of the site a bit overwhelming and i was staggered to find that the reception was unmanned at the Grafton Street entrance, so we had to find our own way to Zone E. A kind porter noticed we were lost and pointed us in the right direction. Everyone at the Kellgren was amazing. The nurse who oversaw the waiting room area even offered me a private room to wait in, presumably as she thought i may be more comfortable in there with my Aspergers. I've been to a few hospitals and nobody has ever done this for me, so i was really impressed that they would consider my difficulties to make waiting easier. The most autism friendly staff i have encountered thus far in hospitals. The nurse was very attentive. The receptionist helpful and friendly and the consultant was really receptive, thorough and explained everything clearly. The phlebotomist was also very professional. I have to return again soon for another appointment, but today's experience has put my mind at ease that i am in great hands and should receive the best of care.

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Responses

Response from Manchester Royal Infirmary 2 years ago
Manchester Royal Infirmary

Submitted on 20/07/2021 at 15:59
Published on nhs.uk at 17:02

Thank you for your comments posted on the NHS Website regarding your care at Manchester Royal Infirmary in the Kellgren Centre. We are sorry to learn that you had difficulties on arrival, and we have raised these with the estates and facilities team. The team are currently working with the MRI to ensure that their patient letters and information leaflets include details of the closest entrance to the ward or department a patient or visitor is attending, and your comments will be fed back to the MRI and Kellgren Centre staff. For your future visit, an online guide that can help patients plan and prepare for their visit to the Kellgren Centre can be viewed here

https://www.accessable.co.uk/manchester-university-nhs-foundation-trust/manchester-royal-infirmary/access-guides/kellgren-centre-for-rheumatology

It was wonderful to read that you thought everyone in the Kellgren Centre was amazing and the receptionist, nurse and phlebotomist all helped in reassuring you ahead of your next appointment. The Kellgren Centre management team will be extremely pleased to read that you felt the service you received from all the staff was of a high standard, and in turn will be used to celebrate good practice or look to bring about improvements where needed. We have passed on your thanks and appreciation to the Head of Nursing who will share your feedback with the staff involved. The Patient Experience Team

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