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Care Opinion

Poor

Story from nhs.uk

"Poor"

About: Lloyds Pharmacy Clinical Homecare

They started off well but the past 3-4 months the service has been really poor - they call you at random times to arrange the next delivery and if you miss it you have to call them back - I have often had to wait on the line around an hour for my turn but yesterday I was 23rd in the queue! Poor response when you try to arrange by email instead. Staff are great when you finally get through to them but the service is not fit for purpose in its current state.

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Responses

Response from Lloyds Pharmacy Clinical Homecare 2 years ago
Lloyds Pharmacy Clinical Homecare

Submitted on 15/07/2021 at 10:58
Published on nhs.uk at 21:13

Hi there

Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. This certainly isn’t the standard of service we expect for our customers.

Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can.

We apologise for any upset or inconvenience caused and hope we can discuss this with you to ensure you see an improvement in future.

Clinical Governance and Patient Experience Team

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