"Shocked by the attitude of the receptionist"

I had lost my letter and couldn't remember exactly what it said, not remembering that it said I was due a phone consultation and instead I had travelled around 1 hour to the Royal hospital. I spoke with a nurse about my predicament and they went to ask the doctor if they would see me than call me and they agreed. I then went to sign in at reception and the receptionist behind the desk could not have been more rude! 

They pretty much laughed in my face, literally, when I told them the nurse said I would be seen and they then started having a go at the nurse saying I shouldn't have been told any of that. This member of staff made me feel horribly small and told me the doctor has no time for me and that they're very busy and that the department is full and to go sit and wait for my phone call. Everything they said was in a horrible rude derogatory tone and proceeded to talk down to the nurse pretty much in front of me about the situation, as if scolding them like a child. It could not be more unprofessional!

Karma came along though and turned out the nurse was right! The doctor had made time to see me and another nurse asked me to  come over for the doctor to talk to me in their office. I didn't catch the receptionist's name but they made me so angry with how they treated me, that's an example of how not to do it!