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"Patronising and a waste of time"

I Overdosed and was referred “urgently” by my GP. To have my case being deemed as “an inability to regulate emotions” and just “being a teenager with a low mood” was appalling. I have suffered for 6 years of my life and to be basically mocked is a disgrace. I still struggle to this day but I will NEVER go back to this service. Not only that but the fact that there was a CAHMS service a 15 minute drive from me and they referred me to one that is over an hour away was even more disgraceful. My CAHMS worker also went on holiday without notifying me or my mum so we drove from Hull to Driffield for nothing with a month old baby. This service made my mental health worse because being told you are faking your mental health issues when really you are masking because you don’t trust a complete stranger, that’s stupid. Being told a cup of tea will help or a bath will help is stupid. I suggest that CAHMS either gets abolished or they get better staff who don’t waste time and tell you that you’re faking your mental health issues.

Appalling.

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Responses

Response from Humber Teaching NHS Foundation Trust 2 years ago
Submitted on 04/08/2021 at 09:58
Published on Care Opinion at 09:58


Thank you for taking the time to let us know about your experience. We are sorry to hear that you are not satisfied with the care you have received.

It is never acceptable for you to feel what you are going through is not serious or important. When accessing our services it is important to us that our service users feel respected and supported, and that you have an opportunity to let us know if this is not the case.

Your comments have been forwarded to the appropriate Service Managers, to reaffirm the above message and to allow us to understand the issues you raise.

It is important to us that your voice is heard. We encourage you to submit your comments to our Complaints and Feedback Team so they can be addressed further. You can contact them via email HNF-TR.complaints@nhs.net or for more information visit: https://www.humber.nhs.uk/contact/

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