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"Rude nurses"

About: The Shrewsbury and Telford Hospital NHS Trust

I visited the urgent treatment centre yesterday and left in floods of tears by the way I was spoken to and cut off when I tried to speak. I was made to feel stupid and spoken down to that left me in utter shock. I felt like I was an inconvenience even though I was in pain and never once did I feel a caring nature from two of the staff I saw. I put it down to maybe just a bad day but there really was no excuse for reducing someone to tears who already felt rubbish. I never go to hospital for anything and probably won't choose to go again.

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Responses

Response from The Shrewsbury and Telford Hospital NHS Trust 2 years ago
The Shrewsbury and Telford Hospital NHS Trust
Submitted on 13/07/2021 at 15:40
Published on nhs.uk at 21:21


Good afternoon,

Thank you for getting in touch to make us aware us of your experience in our hospital.

If you would like us to discuss this in more detail please contact PALS on 01743 261691, so we can advise you appropriately on how best to investigate your concerns and to see if we can help you.

Kind Regards

Patient Experience Team

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